Mediation is a form of conflict management that allows parties to explore creative solutions to their conflict in a safe, secure, and confidential environment — outside of a courtroom. The process is led by an experienced facilitator whose role is to save both parties time, energy, and money and help them articulate solutions to their own problems. It gives control to the disputants rather than outside decision makers. Dr. Z’s primary goal in this process is to Facilitate Understanding.
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