Category Archives: Understanding Conflict

He’s Not Your Boss, I Am…

I recently worked with a client, we’ll call her Sharon, who was having a “Chain of Command” issue. One of the Sharon’s employees, who we’ll call Kevin, went over Sharon’s head to discuss a project with Sharon’s boss, Dave. Sharon … Continue reading

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Difficult Conversations, Different Races, and Life Fertilizer

If you disagree with someone, how do you know when to rip off the band-aid or when to make a constructive criticism sandwich? People who rip off band-aids are always blunt and to the point with their ideas, whereas our … Continue reading

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Activating Your Communication RADAR™

Are you afraid of giving criticism to others? Could you learn to better craft, interpret, and evaluate messages during performance feedback sessions? Would you like to be calm, objective, and open to criticism during performance feedback sessions? MCS, LLC has … Continue reading

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Leadership Flashlight

What Flashlight Do You Carry? Finding Your Focus™ What is the difference between a manager and a leader? Imagine that two organizational members are dropped into a pitch black room and both are asked to describe the type of room … Continue reading

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Men, Women, and Newspapers: Know Your Audience

A man in his late 50s constantly cuts out newspaper articles and gives them to his coworkers who he feels would enjoy them. He has worked with this organization for over 20 years and knows all the employees very well, … Continue reading

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Check My Attitude? You’re the One with the Problem…

The following scenario recently happened to a good friend. How would you have responded? My good friend Josh is a very successful banker working for one of the largest banks in the country. He worked his way up the corporate … Continue reading

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Friendship, LLC

How do people navigate the tricky boundary of mixing friendship and business? Most people say that you should never do business with your friends or your family. That mentality is captured in the old proverb, “Blood’s thicker than water, but … Continue reading

Posted in Conflict Coaching, Thinking and Speaking, Understanding Conflict | 1 Comment

Training Hecklers

A few months back I was conducting a training seminar for about 30 law enforcement officials. The title of the presentation was “Mediation Skills in Law Enforcement.” After some brief introductions and stereotypical presentation humor, I began to summarize the … Continue reading

Posted in Learning, Mediation and Communication, Understanding Conflict | 1 Comment

What do You Know, You’re Too Young? Organizations, Age, and Credibility

During a recent consulting project, an attorney relayed the following quote: When I first began my law career, I lost a lot of cases that I should have won. Now that I’ve been practicing for 20 years, I’ve won a … Continue reading

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Valuing Lebron James: Avoiding Absurd Arguments

Have you ever found yourself in the middle of a heated argument and thought, “How the heck did I get here and why am I arguing about this?” This is exactly what happened to me the other day with three … Continue reading

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