Monthly Archives: July 2012

Optimism, Pessimism, and Realism

If I read another Facebook post where someone describes themselves as a “realist” I might start pulling out my beard hair, which would really hurt. We live in a cosmopolitan society where lots of different people and opinions bump into … Continue reading

Posted in Inspiration, Learning, Thinking and Speaking | Leave a comment

Training Hecklers

A few months back I was conducting a training seminar for about 30 law enforcement officials. The title of the presentation was “Mediation Skills in Law Enforcement.” After some brief introductions and stereotypical presentation humor, I began to summarize the … Continue reading

Posted in Learning, Mediation and Communication, Understanding Conflict | 1 Comment